PRODUCTS & PACKAGING
What branded products do you offer?
We’ve created a wide range of branded products, but we specialise in cupcakes, doughnuts, macarons, brownies, cookies and mince pies. These are the items we’ve perfected when it comes to branding, but we’re always happy to explore ways to brand other products too!
Do you only offer branded goodies?
Not at all! We also offer a wide range of unbranded pastries — and the menu is even broader (and more cost-effective). We’re especially proud of our freshly baked scones and our Portuguese custard tarts. So if you’re after something unbranded, we’ve got you covered.
Do you offer gluten-free, dairy-free or egg-free options?
Most of our products do contain allergens, but we do offer selected options where certain ingredients are excluded. For example, we offer gluten-free cupcakes (which still contain eggs) and vegan cupcakes (which don’t contain eggs or dairy but do contain gluten). We’re currently working on fully allergen-free options, but we’re not quite there yet.
Do you offer vegetarian or vegan products?
Most of our products are suitable for vegetarians, with the exception of doughnuts. For vegan options, we currently offer Vnilla Cupcakes, Biscuits and Brownies.
What is the shelf life of your products?
Most of our pastries stay fresh for up to 7 days when kept sealed in a cool, dry place, and are best enjoyed at room temperature. Some items, like brownies and cookies, have a longer shelf life of 2–4 weeks, making them ideal for posting.
What packaging options do you offer?
Packaging depends on the product and quantity. For bulk orders, items are typically packed in larger boxes (e.g. cupcakes in boxes of 20, doughnuts in boxes of 12). If you’d prefer individual packaging or custom quantities per box, just let us know — we’ll always do our best to accommodate.
Can you brand the packaging with our logo or design?
Yes! For orders of 200 boxes or more, placed at least one month in advance, we can arrange fully branded packaging. We also offer branded stickers in a variety of sizes and shapes for smaller orders. Additional branding options may incur extra costs.
Can you include a note with the order?
Of course! We’re happy to include a bespoke note with your order at no extra cost — whether it’s for one box or thousands.
BOOKING
What is the minimum order quantity?
We can cater for anything from a single item to 40,000+ items. Smaller orders may be slightly higher in price per item, and are usually sent via courier rather than hand delivery (unless local). Courier delivery is typically offered for orders up to 30 items.
What is the lead time?
Our standard lead time is 7 days. Larger or more complex orders (such as urgent requests, individually packed items or branded packaging) may require more notice.
Can you provide visuals or samples?
Yes — we can create a digital mock-up of your branded product free of charge. If you’d prefer a physical sample, we can arrange that too — we just ask that you cover the shipping cost.
DELIVERY
What does hand delivery mean?
This means we personally deliver your order. It allows us to provide softer, more delicate products (like cream-topped cupcakes) and ensures everything arrives on time and in perfect condition.
Can you deliver to multiple locations?
Yes, we can deliver to multiple locations. For smaller quantities per location, we may recommend using postal delivery instead.
How does postal (courier) delivery work?
We ship across the UK using DHL’s next-day tracked delivery service. You can find more details on their website: https://send.dhlparcel.co.uk/parcel-delivery/terms-and-conditions
How do you ensure products arrive safely by post?
We’ve spent years perfecting our packaging and regularly ship products across the UK and Europe. Everything is carefully packed to minimise movement and damage. However, as delivery is handled by third-party couriers, we can’t guarantee that every item will arrive in perfect condition.
Do you deliver on Bank Holidays or special occasions?
We offer hand delivery 24/7, 365 days a year. Courier deliveries are only available on standard working days (no weekends or Bank Holidays).
OTHER QUESTIONS
If you have any other questions, feel free to get in touch at hello@amorebakery.co.uk or call us on 01525 839963 — we’re always happy to help!