The following terms (“Terms”) set out the basis on which Amore Bakery Limited (“we”, “our”, or “us”) supply baked goods (“Products”) to you (“you” or “your”).

We are Amore Bakery Limited, a company registered in England & Wales.
Company registration number: 07842986
VAT number: GB126 5378 07
Registered office: Unit 6 Pristine Business Park, Newport Road, Woburn Sands, Milton Keynes MK17 8UD

Ordering from us is quick and easy. Our team will guide you through the process and make sure everything runs smoothly from start to finish, answering any questions along the way.

All of our quotes are based on 7 days’ notice, except for bespoke or more complex orders (such as urgent requests, individually packed pastries or branded boxes), which may require more time.

When placing an order, you will be asked to provide key details such as your design, delivery address, contact details and invoice information.

Once your booking is confirmed and you receive your invoice, this means you have agreed to our Terms & Conditions.

Our online shop allows you to place orders quickly and easily for selected products.

All products available for online purchase are subject to availability. Once your order is placed, you will receive an order confirmation by email. This confirms that we have received your order, but it does not guarantee acceptance. We reserve the right to decline or cancel an order if necessary (for example, due to availability, incorrect pricing, or issues with delivery details).

All product descriptions, images and pricing are provided as accurately as possible. However, as our products are handmade and printed using edible materials, slight variations in appearance, colour or finish may occur.

Payment for online orders is required at the time of purchase unless agreed otherwise.

Please ensure that all information provided at checkout (including delivery address and contact details) is correct. We cannot be held responsible for delays or issues caused by incorrect information.

Delivery options and timings will be shown at checkout. While we always aim to meet the selected delivery date, delays may occasionally occur due to factors outside of our control.

If you have any questions or concerns regarding an order placed online, please get in touch with us at customercare@amorebakery.co.uk and we’ll be happy to help.

By placing an order through our online shop, you confirm that you have read and agreed to these Terms & Conditions.

Our standard payment terms for new customers are payment upon order. However, we understand that each company may have its own payment processes, so we try to be as flexible as possible.

In most cases, we will proceed with your order based on the invoice as confirmation, even if payment has not yet been received. However, if payment is delayed and communication is unclear, we reserve the right to cancel the order. In this case, we will notify you by email and/or phone.

We may offer 30-day payment terms to regular customers. A customer is considered regular once they have placed more than 3 orders and all have been paid on time.

You can apply for 30-day payment terms or request a review by emailing our Accounts team at accounts@amorebakery.co.uk.

If extended payment terms are agreed, they must be followed. If not, we may revert you back to our standard payment terms.

Online Orders

For all orders placed through our online shop, full payment is required at the time of purchase unless agreed otherwise.

Orders will only be confirmed once payment has been successfully received. If payment fails or is declined, the order will not be processed.

If you experience any issues with payment or have any questions regarding your transaction, please contact us at customercare@amorebakery.co.uk and we’ll be happy to assist.

When we refer to “design”, we mean your logo, image or any visual artwork you would like to see on your products.

You retain full ownership of your design. By placing an order, you give us permission to use your artwork for the sole purpose of completing your order.

Artwork & Printing Guidelines

We always aim to print your artwork as accurately as possible and to the highest quality. However, printing on food using edible ink is very different from standard printing, so some variation may occur.

To achieve the best results, we recommend the following:

• Artwork format & quality:Please provide high-quality files in JPG, PNG or PDF format. Low-resolution images (such as screenshots or signatures) may appear blurred or pixelated when printed.
• Colours:Our printers use the CMYK colour system. While we aim to match colours closely, slight variations can occur due to edible ink and printing surfaces.
• Printing surfaces:
  • Wafer paper absorbs more ink, so colours may appear softer or less vibrant
  • Dark backgrounds on wafer paper may cause bending or warping
  • Fondant toppers usually produce brighter and more consistent results
• Macarons:Designs are printed directly onto the surface, so the base colour of the macaron may affect the final result. Please also note that edible printers do not print white ink.

If you are unsure how your artwork will look, we can provide a digital visual or sample on request.

Please also note that printed designs may change slightly over time due to moisture and storage conditions. For best results, we recommend using products as soon as possible and storing them as advised.

Production Times / Storage

• Your designs will usually go into production within 1–2 days after order confirmation
• Your pastries will be produced 1–2 days before delivery (depending on the product)
• Ingredient, allergen, best before and storage information will be provided with each delivery (on bulk packaging)

If you need this information included on individual packaging, please let us know when booking.

Each product has a different shelf life — please ask our team for details.

Health and Safety

We comply with all relevant laws, regulations and industry standards when producing your order.

Upon request, we can provide:

• Food Hygiene Rating (EHO)
• Risk Assessment
• HACCP documentation
• Food Safety Certificate
• Public Liability Insurance
• Ingredient and allergen information

Our delivery team operates 24/7, allowing us to offer flexible delivery options. We can arrange both hand delivery and courier deliveries to multiple locations across the UK and Europe.

Weekend and timed deliveries may incur additional charges. Where possible, we may recommend Friday delivery depending on product shelf life.

Hand Delivery

By choosing hand delivery, you can be confident your order will arrive on time and in excellent condition. This method also allows us to provide softer, more delicate products.

If you choose hand delivery, you may be eligible for compensation in the case of late delivery or damage.

Delivery by Courier or Post

We use specially designed packaging and production methods to help ensure your products arrive safely. This process has been tested over many years.

However, as delivery is handled by third-party couriers, we cannot guarantee delivery times or take responsibility for how parcels are handled in transit.

Special or Timed Deliveries

Standard delivery (between 9am and 5pm) is included in your quote.

If you require delivery at a specific time (e.g. before 12pm) or on weekends, additional charges may apply unless agreed at the time of booking.

Please allow a delivery window of 30–60 minutes either side of the scheduled time due to factors outside of our control (e.g. traffic).

All cancellation, postponement or claim requests must be made in writing via email.

You must notify us of any damage or shortfall within 24 hours of receiving your order.

Full Refund

Full cancellations and refunds must be requested within 1 day of booking (excluding next-day orders).

After this point, production may have already started, and a full refund will no longer be possible.

Full refunds will be issued if:

• We fail to deliver your order (hand delivery only), or
• Products are damaged during hand delivery

Partial Refund

Partial refunds may be requested up to 1 week before the delivery date. Any work already completed or bespoke items (such as branded boxes, ribbons or custom decorations) will not be refundable.

No refunds will be given for cancellations made 1 day before delivery.

Partial refunds may also be issued if your order arrives incomplete or incorrect. Proof will be required, and refunds will be issued following investigation.

For next-day orders, only delivery charges may be refunded if cancellation is made on the same day.

Postponing the Order

We can postpone your order where possible. However, if any items have already been produced, you will still be required to pay for those items.

Online Orders – Refunds

Due to the perishable nature of our products, we are unable to offer refunds or returns for online purchases once they have been dispatched.

If you need to cancel or amend your order, please contact us as soon as possible. We will always do our best to help, however changes may not be possible if your order is already in production or has been shipped.

If your order arrives damaged, incomplete, or not as described, please contact us within 24 hours of delivery at customercare@amorebakery.co.uk, including photos where possible. We will review each case and, where appropriate, offer a replacement or refund.

Please note that slight variations in colour, design or finish are part of the edible printing process and do not qualify as faults.

Our office is open Monday to Friday, 9:00am – 5:00pm.

We aim to respond to enquiries as quickly as possible during working hours.

If you need help or have any concerns about your order please email customercare@amorebakery.co.uk and we will get back to you as soon as possible.